Terms and Conditions

All customer service enquiries should be sent to: sales@loavesandfishes.com.au  

Prices are firm at the time of booking confirmation.  However, Loaves & Fishes Catering reserves the right to change and amend these prices if they become subject to government or other regulatory body price increases.

Final Numbers/Changes
Confirmation on final guest numbers is required by three (3) business days (72 hours) prior to the function date.  This will be the minimum numbers on which charges are calculated.  Changes made after this deadline may incur additional fees.

Deposit
A 25% of total event cost deposit is required 21 days prior to your event unless other arrangements have been made.  Additional deposits may be required dependant on the nature of the event.  Your event consultant will advise if this is applicable to you.

Final Payment
Payment of the function is required within 10 days of the event date, unless other arrangements have been made previously.

Cancellation
Cancellation of any function is required seven (7) working days prior to the function date.  If made within the seven (7) days, fees and charges will apply.  Cancellations are to be made in writing to Loaves & Fishes Catering, PO Box 3897, South Brisbane, QLD, 4101 or faxed to: (07) 3891 9043 or email: sales@loavesandfishes.com.au

Cancellation fees are applied in the following manner:
14 days prior to event – no charge
7-14 days prior to event – 25% of total event costs charged
4-7 days prior to event – 50% of total event costs charged
>4 days to event – 100% of total event costs charged


Privacy Policy

Introduction

Loaves & Fishes Catering regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Loaves & Fishes Catering users, and conforms to Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact our Customer Support team at sales@loavesandfishes.com.au.

Collection of Information
In order to use the Loaves & Fishes Catering website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Loaves & Fishes Catering is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collected Information

Any details collected from Loaves & Fishes Catering customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our website, you can email us at sales@loavesandfishes.com.au.

Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, phone number street address and postal address). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications
Loaves & Fishes Catering uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at sales@loavesandfishes.com.au
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Loaves & Fishes Catering may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
Loaves & Fishes Catering does not share any information with third parties for any unknown or unrelated uses.

Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links
Links on the Loaves & Fishes Catering site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of the Loaves & Fishes Catering website at www.loavesandfishes.com.au

Changes to Privacy Policy
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Changes to our T & C's

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.